Where Is My Order?
Updated
Order tracking - Royal mail:
Sometimes the Royal mail tracking page appears as if there's an error or no update, but rest assured your order is on its way to you. Sometimes royal Mail will only update the page once a delivery attempt has been made. We appreciate your patience and understanding in this matter.
(Please allow the full timeframe of your selected shipping method before contacting us)
Custom made Items
Customised items are made to order, which means that there is a 2-4 week production + shipping time, this could be longer, depending on public holidays and high demand. We will keep you updated throughout the production process via email. You will receive a series of emails updating you on the status of your order and a shipping confirmation email once your jewellery has been sent.
(Please allow for the full 4 week time frame for your item to be crafted before contacting us)
International orders
Sometimes the Royal mail tracking page appears as if there's an error or there isno update for your tracking number, but rest assured your order is on its way to you. Sometimes royal Mail will only update the page once a delivery attempt has been made. We appreciate your patience and understanding in this matter.
