I Didn't Receive An Order Confirmation Email

There are a few reasons why this might happen:

  • We all make mistakes! You may have misspelt the email address you entered.
  • The email may have been sent to your spam / junk / promotion folder.
    o     Check these folders. You can also search for our email address Mail@Prya.co.uk and hopefully it will show up in the results. 
    o     Mark our email as 'Not Spam' in your email service.
  • Some orders get stopped before being confirmed, this could happen because of special characters in inscription, special requests made by you, an error with the shipping address, or other such matters.

Please allow 2hrs for your order to process, and for our team to release the order into a confirmed status.

If you are still unable to locate your confirmation email after 2 hours, please contact our team and we will be sure to resend it to you.

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