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Orders

How long do custom made pieces take to be made?

Customised items are made to order, which means that there is a 2-4 week production + shipping time, this could be longer, depending on public holidays and high demand. We will keep you updated throu…

Updated by PRYA

Returns & Exchanges

We hope that you are happy with your purchase from PRYA. However, if this is not the case, we will refund an item you are unhappy with, within 14 days of receiving your order. The item must be in the…

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Christmas Returns

Extended Christmas Returns During the Christmas period, any orders placed from 1st November 2024 can be returned and exchanged until 8th January 2025. Please note, we will not accept returns on perso…

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My Address On My Shipping Notification Is Incorrect, What Should I Do?

If there is a slight typo on your address or you forgot to include an apartment number in the address, your order will most likely be returned to us. Once it does we will update the shipping address…

Updated by PRYA

Can I Edit My Order?

Yes, you can edit your order! Please contact us and let us know as soon as possible, as our team will be working to get your item out to you. Personalised Items. We understand that you may change you…

Updated by PRYA

My Address On My Order Confirmation Email Is Incorrect, What Should I Do?

If you have inputted an incorrect shipping address on your order, please contact us as soon as possible with the following details: Order Number (Given on your Order Confirmation Email ). Name (inclu…

Updated by PRYA

Order Cancellations

We understand that you may want to cancel your order. Please contact us and let us know, as soon as possible, as our team will be working to get your item out to you. Your account you used to purchas…

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I Didn't Receive An Order Confirmation Email

There are a few reasons why this might happen: We all make mistakes! You may have misspelt the email address you entered. The email may have been sent to your spam / junk / promotion folder. o Check…

Updated by PRYA

I Forgot To Use My Discount Code

If you forgot to use your discount code when placing your order, simply contact our customer care team and ask them to add it to your order. Please make sure you attach the discount code when contact…

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How Can I Change My Shipping Address?

If you need to change your shipping address on your order, please contact us as soon as possible with the following details: Order Number (Given on your Order Confirmation Email ). Name (including st…

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Promotional Offers

Can I qualify for two promotional offers? No. Please note, promotional offers cannot be used in conjunction with any other offer.

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I ordered on Black Friday, my order has not been dispatched yet

Please kindly note, our small and dedicated team work tirelessly on periods where demand is high. Such as bank holidays, Black Friday and the lead up to Christmas. Although they work as hard and as q…

Updated by PRYA

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