All Categories > Orders
Personalised items typically require a production time of 2-4 weeks. However, due to extremely high demand for our custom pieces, we’re taking a brief period to upgrade our manufacturing facilities.…
Updated 1 week ago by PRYA
We hope that you are happy with your purchase from PRYA. However, if this is not the case, we will refund an item you are unhappy with, within 14 days of receiving your order. The item must be in the…
Updated 1 month ago by PRYA
If there is a slight typo on your address or you forgot to include an apartment number in the address, your order will most likely be returned to us. Once it does we will update the shipping address…
Updated 4 years ago by PRYA
Yes, you can edit your order! Please contact us and let us know as soon as possible, as our team will be working to get your item out to you. Personalised Items. We understand that you may change you…
If you have inputted an incorrect shipping address on your order, please contact us as soon as possible with the following details: Order Number (Given on your Order Confirmation Email ). Name (inclu…
We understand that you may want to cancel your order. Please contact us and let us know, as soon as possible, as our team will be working to get your item out to you. Your account you used to purchas…
There are a few reasons why this might happen: We all make mistakes! You may have misspelt the email address you entered. The email may have been sent to your spam / junk / promotion folder. o Check…
If you forgot to use your discount code when placing your order, simply contact our customer care team and ask them to add it to your order. Please make sure you attach the discount code when contact…
If you need to change your shipping address on your order, please contact us as soon as possible with the following details: Order Number (Given on your Order Confirmation Email ). Name (including st…
Can I qualify for two promotional offers? No. Please note, promotional offers cannot be used in conjunction with any other offer.
Updated 2 years ago by PRYA
Please kindly note, our small and dedicated team work tirelessly on periods where demand is high. Such as bank holidays, Black Friday and the lead up to Christmas. Although they work as hard and as q…
Updated 1 year ago by PRYA
Updated
by PRYA
