Customised items are made to order, which means that there is a 2-4 week production + shipping time, this could be longer, depending on public holidays and high demand. We will keep you updated throu…
We hope that you are happy with your purchase from PRYA. However, if this is not the case, we will refund an item you are unhappy with, within 14 days of receiving your order. The item must be in the…
We understand that you may want to cancel your order. Please contact us and let us know, as soon as possible, as our team will be working to get your item out to you. Your account you used to purchas…
Yes, you can edit your order! Please contact us and let us know as soon as possible, as our team will be working to get your item out to you. Personalised Items. We understand that you may change you…
If you forgot to use your discount code when placing your order, simply contact our customer care team and ask them to add it to your order. Please make sure you attach the discount code when contact…
There are a few reasons why this might happen: We all make mistakes! You may have misspelt the email address you entered. The email may have been sent to your spam / junk / promotion folder. o Check…
If you need to change your shipping address on your order, please contact us as soon as possible with the following details: Order Number (Given on your Order Confirmation Email ). Name (including st…
If you have inputted an incorrect shipping address on your order, please contact us as soon as possible with the following details: Order Number (Given on your Order Confirmation Email ). Name (inclu…
If there is a slight typo on your address or you forgot to include an apartment number in the address, your order will most likely be returned to us. Once it does we will update the shipping address…
Yes! Of course we ship worldwide! We ship to most countries around the world and to make things easier for our customers we offer one Express Shipping method for all International orders. (2-7 Workin…
Order tracking - Royal mail:. Sometimes the Royal mail tracking page appears as if there's an error or no update, but rest assured your order is on its way to you. Sometimes royal Mail will only upda…
We know that you’re excited to receive your PRYA order and that you just can't wait for it. We can't wait for you to get it either! Rest assured that we’re working hard to get your jewellery to you a…
If you have not received a shipping email, there may be a chance that this email has ended up in your junk or spam folders. This may also be due to an incorrect/typo in the email address inputted at…
All PRYA is crafted to the highest quality to ensure that it keeps its shine for as long as possible. However, as with all jewellery, there are things you can do to help maintain your item for as lon…
